Privacy policy.

Who we are

Inception Gym Christchurch is operated by Inception Group at Tower Junction, 65 Blenheim Road, Addington, Christchurch 8011, New Zealand. Phone 0800 INC GYM (0800 462 496). Email info@inceptiongym.co.nz.

What we collect

• Information you provide via our forms (name, email, phone, message, body-scan booking preferences).
• Membership and access information through GymMaster, our gym management system.
• Body composition scan data, where you choose to use the in-club scanner.
• Anonymised analytics: pages visited, device type, referring source, time on site, conversion actions. Only collected if you accept cookies.
• Server logs (IP address, request path, user-agent) for security and abuse-prevention purposes.

Why we collect it

• Respond to enquiries and bookings.
• Operate your membership, security access, and on-site services.
• Send you product, programme, or pricing updates if you opt in.
• Measure how the website performs and improve it.
• Comply with legal obligations.

Cookies and tracking

We use a consent banner. If you reject, only strictly-necessary cookies run (login state, consent state itself). If you accept, we may load Google Analytics 4, Google Tag Manager, and Meta Pixel to measure marketing performance. You can change your decision any time by clearing site data.

Sharing

We do not sell your personal information. We share limited data with: GymMaster (membership system), our nutrition partner Inception Nutrition only with your consent, Google Analytics/Meta if you accept marketing cookies, Vercel (our hosting provider), and any future email-delivery vendor for transactional or opt-in mail. Each vendor processes data on our instructions only.

Your rights

Under the NZ Privacy Act 2020, you can request access to, or correction of, the personal information we hold about you. Contact info@inceptiongym.co.nz or call 0800 INC GYM (0800 462 496). We respond within 20 working days.

Retention

Membership records are retained for the life of the membership plus seven years for tax and legal compliance. Marketing opt-ins are retained until you unsubscribe. Anonymised analytics data is retained for 14 months.

Complaints

If you have a privacy concern, contact us first at info@inceptiongym.co.nz. You may also lodge a complaint with the Office of the Privacy Commissioner at privacy.org.nz.